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Hello, I live in the Villages. I was solicited by a salesman from Ecowater and he was very pushy and a fast talker.

When they promise you a 10 year warranty with the purchase of their equipment...It is a fat Lie. Also, I found out that a nieghbor purchased the same equipment for 1,100.00 dollars cheaper on the same day I purchased mine. Then they call you after about 5 months and say that my R.O. filters need to be changed and I was told by the salesman that the filters would only have to be changed once a year, and when the girl showed up to change the filters all she could do was complain about the owner of the company and was saying that he was hooked on oxycotton and was an ***.

I hope this never happens to anymore people. BEWARE !!!!!

Location: Tampa, Florida

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JOHN R Whq

Are you aware of the state case against Environmental Quality Assurance? http://www.myfloridalegal.com/EC_Edoc.nsf/0/5A5CCDB21537E5E885257B11004ACA83/$file/Environmental+Quality+Assurance.pdf They took action a few years ago.

So the apologists for Ecowater and EQA are fill of bull. Bad things are going on with these companies and how they operate. Read the PDF about the State of Floridaโ€™s case against them. I was stung by them and the company and itโ€™s managers are horrible.

But, their technicians and survive people are generally great. That does not change the unethical practices of the companies. Itโ€™s no mistake that ecowater has no corporate customer service line or any interest in collecting info on customer satisfaction. If you call ecowater they dump you back to their distributors, including state level convicted trangessors like EQA.

I am going on a campaign to expose this as much as I can. To those service personnel, get a job for a company that has higher ethical and business proactive standards.

Guest

Well let me start by saying I'm sorry for posting my previous edit comment and I'm also sorry for not being able to take it back or make it right ,we all go through rough trying times when it's our family we are worried about and I was upset so having said I'm sorry let me further explain when I first contacted Eco water and everything happened I was very stressed and no that is not an accuse I can admit when I was wrong and I was wrong and handled it very badly by making a complaint here where it could hurt there biusiness .So I will go on ,when I finally contacted Susie and the crew at Eco water they were very professional and understanding and even given my poor credit they recognized my needs and went above and beyond to help me find a resolution to my water problem in the end they installed a top notch system and installed it with courtesy and kindness they went over everything with me to be sure I understood its maintenance and I thank them from the bottom of my heart so friendly so ready to help ,I only wish I could just remove my previous statement and please know I was just frustrated and worried and again I'm sorry because they have been nothing but professional and courteous to me from the beginning .thank you so much Susie and Wayne and all who helped me and my family you really are wonderful people and a great water service once again my apologies and my thanks.

Guest
reply icon Replying to comment of Guest-1132010

Thank you for the kind comments, we are blessed to have you and your family as customers!! , Suzie

Guest

So a man named Wayne comes to my home from Eco water nice guy ,he tests my water and I have high iron and he convinces me to spend 44 dollars to have a bacteria test done so I say ok he then talks to me about the difference in the systems and tells me if I need a coordination de chlorination system they aftehave them used and can be around the same as the other system so I say fine ,and we wait on results so I'm contacted with results by THERE LAB and am told I have some bacteria in my water so I call Wayne to tell him lets go ahead with chlorination system he tells me oh I'm sorry but we can't now we only do those systems for cash no payment plan ,I mean why can't a company owned by warren buffet talk straight instead of always hedging and lieing just be real I need this system and can make the down payment and the monthly payments so what is the real issue here .just trying To scam and make money on the side or what... And yawn come back and say what you want I'll come to your local office and say it to his lieing face I'm sick of the companies down here always screwing people that need there services .....BAD BUISINESS PRACTICES

Guest
reply icon Replying to comment of Guest-1123381

I am sorry for any miscommunication on our part. Just to be clear on a few things: The Iron Related Bacteria test that was suggested to be done at the lab was for consumer protection, this way you do not have somebody saying they see the signs of the the IRB, but rather have have actual proof.

If you treat the Iron with out treating the IRB it could result in problems down the road.

We do sometimes have used systems in stock, unfortunately at this time we did not have the particular system that was needed for this situation. We are unwilling to install the improper equipment just to get a sale.

When it comes to financing we have different options.

Many can qualify for no money down and low monthly payments. In this case, another financial path was needed. This happens sometimes, we understand, and when this situation was brought to the attention of the office we were able to come to a resolution.

At this time, the customer has a system installed, it is the perfect system for his water condition.

He has told me that he is happy with the system, and I believe he is also happy with the customer service he has received after calling into our office and speaking with me.

Again, I am sorry for the initial communication failure on our part, we are always working on improving our business practices and will certainly learn from this experience.

Guest

Yes this company and there representatives are scammers, they also go throughout west Africa doing the same things to poor people.. They have robbed a friend of mine in Conakry for $250k..

They also *** customers in Rough Diamonds throughout the content of Africa, the head man in charge is Mr.

Steve Rowley of Florida. Business Entities are blue Diamonds and RND....

Guest

I agree that the prices of their systems varies depending on the neighborhood you live in. I was quoted $3525 for the Eco system ERR 3500.

My understanding it's all based on commissions and there's no fixed price. Just depends on how much they think they can get out of you for an appliance that's less complicated then a fridge/freezer

Guest

That's a lie. You're obviously a competitor who dislikes Ecowater.

I'm that service technician and that conversation never happened. The owner is one of the kindest men I've ever been employed by after more than 30 years with Ecowater.

I'm the only woman technician in the field and I do my job with honesty and integrity.

There are many models of Ecowater equipment sold in the villages which are all priced fair. If you were truly that unhappy you should have called Ecowater inc and filed a complaint rather than spread false gossip.

Guest

Be aware that there are two EcoWater dealers selling in The Villages. The company that is called EQA, Environmental Quality Assurance, or FLorida Water Works is from Pinellas Park Tampa area.

They have a pushy salesman using scare tactics to sell the EcoWater Systems at a higher price. The other company is EcoWater of Central Florida, they sell the highest quality EcoWater Systems at a better price and they only have manufacturers warranities - so that you know your system is backed by the same company that has been standing behind their products since 1925!

Guest
reply icon Replying to comment of Guest-780024

I am the reason judy posted the above comment. i bought a system from eqa in november for $3780.00, sold to me by a fast talking pushy man,and they promised to return to wrap the pipes.

I could never get the man to return my calls so i looked up the number in the phone book.

When i called Eco water it was a different company, but the people were so sweet and they came out the next day to wrap the pipes. i can't say enough about how nice the people in ocala eco water are!

Guest

The Ecowater in Ocala is a franchise, Warren Buffet owns the name, but Steve Rowley owns the business in Ocala, along with Marion County Water Test Lab which is not a county office, thats just the mane they gave when the health department stopped doing water tests. Its a scam!

Guest

Any one who knows how to change a filter, ac filter as example. While Eco Water is owned by Warren Buffet.

This is one complaint and major accusation. which is bull.

Guest

you could have paid a small fee when u had system installed for extra warranty

Guest

I have worked in The Villages for over 20 years servicing and selling Ecowater Systems. In that time I've placed thousands of units, and would not be afraid to have any of our customers called as references.

It's a shame that someone hiding behind anonymity can post such nonsense on the web. And let me just say this about the owner of Ecowater Of Ocala. He is a Marine Veteran and the most honorable person I've ever been employed by.

And anyone making absurd accusations about him using drugs should be ashamed of themselves. To all our customers in The Villages, Thank you for your business, and Have a Merry Christmas.

Guest

I THINK WHEN COMPLANTS ARE MADE AND SIGNED ANONYMOUS THEY ARE NOT FOR REAL ,MUST BE A EMPLOYEE FIRED THAT WAS NOT HAPPY I HAVE HAD AN ECO-SYSTEM FOR OVER 30 YRS AND AM GLAD THE NEW PEOPLE THAT TOOK OVER ARE HERE THEY SAVED ME MONEY BY REPAIRING MY OLD SYSTEM AND I WAS READY TO BUY A NEW ONE THANKS ECO WATER OCALA

Guest

YOU HAVE AN R O SYSTEM AND YOUR NIEGHBOR DOES NOT THATS THE PRICE ISSUE

Guest

I live in The Villages too and Ecowater of Ocala is a good company in my book. Their price was fair and everything worksgreat! We couldn't be mor happy.

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